All posts by John Monks

Wendy Fountain

Contact

+44 (0)1932 260062
tpp@thepacepartners.com

 

Introduction

Wendy is a key member of PACE’s client support team. Her strengths lie in client support and IT management. She has been working with professional services firms for over ten years.

With a passion for excellent service and project management, Wendy’s skills and experience have given PACE an outstanding reputation for client management.

Current areas of interest

  • Key client management
  • Client support services
  • New information technology initiatives

Alison Hartley

Contact

t +44 (0)1932 260062 e tpp@thepacepartners.com
Twitter_icon    blog_icon

Location

Edinburgh, Scotland UK

Introduction

Alison worked in-house at a senior level in global professional services and manufacturing environments before joining PACE. Alison is passionate about effective learning and development leading to tangible business results, and always starts by identifying the commercial and business benefits of any initiative. She helps companies implement business development interventions which will lead to measurable success. She understands the challenges of working in a knowledge-driven environment, and is driven by helping individuals and organisations realise their potential through a combination of business development strategies, training and coaching. Find out more about Alison’s experience, skills and qualifications >>

Current areas of interest

  • Putting the client at the heart of what you do
  • Successful implementation of L&D strategies
  • Coaching and mentoring

Latest Thinking

When should you make your move?

 

When should you make your move?When you have been trying to develop, or ‘court’, a new client for some time (building the relationship, getting to know the client, perhaps meeting a number of people, but not yet winning any work), how do you know when to start ‘selling’?  If you move too quickly the client could see you as pushy with only one thing on your mind, which could destroy all of the positive feelings you have built up so far.  If you move too slowly (or not at all) you may miss real opportunities, both for you and the client, and you could still be courting this client many years from now – to everyone’s frustration. Read more here

Booking Form

Complete this form and submit at the bottom of the page. We will then contact you to collect payment. Payment can be made via credit or debit card with PayPal or by cheque or invoice.

 

Fields marked * are required

 

{jumi [jumi/booking_form.php]}

Page Not Found


The page you requested has either expired or cannot be found. Please use the toolbar at the top to find what you are looking for. Alternatively you can choose from the following popular sections:

 

Articles

View our comprehensive range of articles, written by PACE consultants, or choose from our latest thinking below.


Featured | Holding onto your Key Client Relationships

July 2009 | There are clear signs of a more positive economic environment ahead. We all know of course that there is a time lag before things get better. Your key clients will remain under pressure for some time to reduce expenditure and ensure they are getting the very best value from their lawyers. More >>

Best Practice | Making a Breakthrough

It’s strange how seemingly unrelated events can get you thinking. The two events below got me thinking about business performance in the current economic crisis particularly when it seems advice about what strategies and tactics to adopt in the ‘downturn’ has turned into an industry in itself. More >>
  

News

View the latest news from PACE and the professional services industry.

Events

View PACE events, with details of how to book and locations.

What do PACE do?

Find out what PACE do, including details of our areas of specialism and expertise.

PACE Products

View and purchase from a range of PACE produced products, developed specifically for professional services organisations.
 

If you are unable to find the specific content you require, please contact us here.