Property advisers need to keep their wits about them in a downturn if they are to fend off competitors. Romey Ghadially and Gary Williams advise on how to keep clients happy and forestall competitive advances. Read more here

Lending an ear to your clients’ concerns will ensure you present tailored solutions to their problems, writes Paul Denvir. Read more here

What have you and your clients gained from your expenditure on CRM? Paul Denvir looks at how a firm can get more from these programmes. Read more here

Just like a marriage, the quality of the relationship between a professional adviser and the client depends on both parties. Read more here