The PACE team

Our people have developed a reputation as trusted advisers who deliver highly tailored solutions. The PACE Partners consultants have significant senior management experience in major organisations and therefore have a deep practical as well as theoretical understanding of the processes, skills and behaviours that improve leadership, business development and client relationship management.

Ayşegül Ç Aksu

Ayşegül Cakir

Location

Turkey: Istanbul

Introduction

Ayşegül has worked with a variety of commercial services firms, from global giants through to local firms in professional services, international sales and marketing and the travel and leisure industry. This variety has given her invaluable experience not only in terms of the different challenges her clients face but also from the perspective of the fee earners and salespeople she has advised.

Before joining PACE, Ayşegül jointly operated a leading HR advisory firm, and this operation is now affiliated with PACE Partners International, Istanbul.

Current areas of interest

  • Business development practices 
  • Customer engagement, strategy and sustainability
  • Client loyalty  
  • Customer experiences management
  • Market development and cross-selling
  • Organic growing companies
  • Institutionalisation and work efficiency in municipalities
  • Startups
  • Creating brand destinations in tourism
Chris Butterwick

Chris Butterwick

Introduction

With over 25 years in sales, business development management and “marketeering”, I draw on a broad range of experience, knowledge and lessons learnt in helping clients enhance the skill set of their teams focused on business development / sales / client management. I admit, it’s a bit of “been there, done that, got the t shirt”. However, having been on the receiving end, as a client, of PACE and of “PACE Thinking” I concluded that I had a lot to learn as well as to impart! So now I implement tailored PACE training, add in my experience and passion, and help clients with their #1 objective: to win and keep more business at the right price from the right clients in competitive markets. Above all else, I love enabling and watching others succeed – that’s my drive and it’s what gets me out of bed in the morning.

Current areas of activity

  • 1:1 Coaching – Long and Short-Term Contracting
  • Partner Track Mentoring
  • Collaboration
  • Fee Negotiation Skills ‘The Psychology of Price’

Latest Thinking

Sector Expertise

  • Legal
  • Accounting
  • Actuarial
  • Land / Construction / Surveying
  • Architecture
  • QS / PM

Client Testimonials

Coventry University Group PACE testimonial

CB Testimonial 2 CB Testimonial 1 copy
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Paul Denvir

Introduction

Paul is co-author of three highly acclaimed books on business development and client-engagement in professional services firms – ‘Creating New Clients’, ‘Managing Key Clients’ and ‘Growing Your Client Base’. He has led many successful assignments in the professional services market-place over the past 20 years. These assignments have focused on helping individuals, teams and organisations to focus their efforts and to develop their capabilities in retaining quality clients and developing profitable business. Paul has raised money for charity by completing cycling trips from London to Paris and Amsterdam as well as participating in a 12000ft skydive over the Kent countryside.

Latest Thinking

Wendy Fountain

Contact

+44 (0)1932 260062
[email protected]

 

Introduction

Wendy is a key member of PACE’s client support team. Her strengths lie in client support and IT management. She has been working with professional services firms for over ten years.

With a passion for excellent service and project management, Wendy’s skills and experience have given PACE an outstanding reputation for client management.

Current areas of interest

  • Key client management
  • Client support services
  • New information technology initiatives

Alison Hartley

Contact

t +44 (0)1932 260062 e [email protected]
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Location

Edinburgh, Scotland UK

Introduction

Alison worked in-house at a senior level in global professional services and manufacturing environments before joining PACE. Alison is passionate about effective learning and development leading to tangible business results, and always starts by identifying the commercial and business benefits of any initiative. She helps companies implement business development interventions which will lead to measurable success. She understands the challenges of working in a knowledge-driven environment, and is driven by helping individuals and organisations realise their potential through a combination of business development strategies, training and coaching. Find out more about Alison’s experience, skills and qualifications >>

Current areas of interest

  • Putting the client at the heart of what you do
  • Successful implementation of L&D strategies
  • Coaching and mentoring

Latest Thinking

Jill Hearn

Contact

+44 (0)1932 260062
[email protected]

 

Introduction

Jill has worked with PACE right from its early days and helped found our client support team. Jill has over 19 years’ experience in consultancy and client development environments.  She is a valued member of the client support team and a key contact for many of our professional services clients.

Current areas of interest

  • Project management and key client support
  • Client management

Paul Matthews

Contact

t +44 (0)1932 260062 e [email protected]
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Introduction

Paul’s background and experience before joining PACE included leadership roles in key client management, sales management, business development and training within blue chip organisations. He has spent the last seventeen years working predominantly with professional services firms, helping them grow their business through protecting and developing existing clients and through winning new clients. In addition to the UK, Paul has worked across Europe, the Middle East, North Africa, the US, the Far East, Australia and the Indian Sub-Continent. Paul draws on this diverse experience to help his clients achieve their goals through the implementation of effective, practical and measurable solutions. He is regularly asked to speak at regional, national and global conferences on key client management, business development and leadership and has been a judge on numerous panels, including for the last four years, a judge for the Managing Partners Forum for the most Innovative Client Service Solution. Not only is he a presenter, a writer, a trainer, qualified coach and consultant but is also a passionate practitioner of all that PACE shares – winning clients, delighting clients and living best practice business development and key client management.

Current areas of interest

  • The business development process and the skills needed to win and retain clients
  • Key client planning and implementing key client management as part of a culture
  • Client engagement – at all levels in the firm
  • Winning beauty parades and pitch coaching
  • Leading business development
 

Latest thinking

John Monks

Introduction

Following a career in sales and marketing, which culminated in the role of Sales Director for a leading blue chip organisation, John is now a trusted advisor to the professional services sector and has significant experience of supporting global clients in EMEA, USA and Asia. Using his extensive experience, John helps his clients increase fee income through the protection and development of both new and existing clients.
  John specialises in the process and skills that bring about effective business development and client retention.

Current areas of interest

 
Susan O’Gorman

Susan O’Gorman

Contact

+44 (0)1932 260062
[email protected]

 

Introduction

Susan combines her strong commercial and practical experience with 13 years of personal development and executive coaching work to facilitate the achievement of client goals.

This has been across the spectrum of industry including, Professional Services, IT, Banking and Finance, Telecommunications, Healthcare and Retail.

Susan works at Board and Senior Management level on a broad range of areas including: management and leadership, business development (retaining and winning clients), organisational direction and vision, culture change, individual performance and transition, career development and team coaching.

Her passion and energy to make a difference is infectious.  In addition to being an NLP Master, she is MBTI accredited and uses a range of psychometric tests along with other tools to achieve sustained change.

Current areas of interest

  • Ensuring lasting changes in behaviour
John Ranson

John Ranson

Contact

t +44 (0)1932 260062
[email protected]

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Introduction

John is a chartered civil engineer with 20 years’ experience in a multidisciplinary infrastructure and property consultancy. He has knowledge and technical skills to motivate professional teams, establish and develop strong client relationships, manage commercial risks and take responsibility for delivery of major projects and programmes.

Until 2011 John worked for a FTSE 100 company in which he managed cost centres and took responsibility for major projects. He has the ability to understand and address complex financial situations and has developed a leadership style that is effective in encouraging personal development, produces effective teams and improves business performance. His track record in business development includes winning new work, establishing long term client relationships, advertising for and recruiting new staff as well as implementing business improvement and sales strategies.

Current areas of interest

  • Developing new client relationships
  • Facilitating business transformation
  • Key client management
  • Coaching